Refund Policy

1. 30-day money-back guarantee

If you are not satisfied with a paid Defaults purchase — the one-time $2 report or your most recent AI coach charge — you may request a full refund within thirty (30) days of that purchase. No detailed reason is required, though we welcome feedback because it helps us improve the product. Subscription-specific terms (free trial, auto-renewal, and cancellation) are in section 6 below.

2. How to request a refund

Email hello@knowthydefaults.com from the email address associated with your account. Include:

• The order number or receipt date.
• Optionally, a short note on what did not work for you.

We acknowledge refund requests within two (2) business days. Most are approved on the same day.

3. Processing time

Approved refunds are issued back to your original payment method within fourteen (14) days of approval. The time it takes for the credit to appear on your statement depends on your card issuer or bank, typically five to ten additional business days. We do not charge a refund processing fee.

4. Digital content

Your report is delivered immediately on purchase, which means most refund-eligible purchases involve digital content you have already received. We honor the 30-day guarantee in good faith regardless. If we determine that substantial use has been made of the report — for example, generating an unusually high volume of AI-chat content or repeatedly downloading the full report file — we may, at our discretion, decline the refund or offer a partial refund. We will explain our reasoning in writing if we do so. We will not take this action for ordinary use of the product.

5. After the 30-day window

We may still issue refunds outside the 30-day window at our discretion, particularly where a technical problem on our side prevented you from receiving or using your report. Reach out and we will look at your case.

6. AI coach subscription, free trial, and cancellation

The $2 report is a one-time purchase. The AI coach is a recurring subscription. It starts with a 7-day free trial; you are charged nothing during the trial. Unless you cancel before the trial ends, it automatically converts to a paid subscription at $7/month and renews monthly at that price until you cancel.

You can cancel at any time — during the trial or after — from the customer portal linked in your receipt and renewal emails, or by emailing hello@knowthydefaults.com. Cancelling stops future charges and ends the subscription at the close of the current billing period; you keep coach access through the end of the period you have already paid for. Cancelling the coach does not affect any report you have already purchased — you keep that report.

For the coach, the 30-day guarantee in section 1 applies to your most recent monthly charge. We do not refund earlier months of an ongoing subscription, but if a charge surprised you, email us and we will look at your case in good faith.

7. Merchant of Record

Payments are processed by LemonSqueezy as our Merchant of Record. Refunds are issued by LemonSqueezy on our behalf. LemonSqueezy may require additional information to verify the transaction. Refund timing reflects their processing window in addition to ours.

8. Chargebacks

We would much rather resolve a billing concern directly than have you file a chargeback with your card issuer. If you have any problem with a charge, please email us first at hello@knowthydefaults.com. Filing a chargeback without contacting us is contrary to this policy and may result in account suspension, loss of access to existing reports, and refusal of future service. We reserve the right to contest fraudulent chargebacks and to recover any related fees.

9. Statutory rights

This policy is offered in addition to any non-waivable rights you have under applicable consumer protection law. It does not limit those rights.

10. Contact

Refund requests and questions: hello@knowthydefaults.com